Shipping policy

  • Delivery area: UAE-wide, or specify Emirates you serve.
  • Processing time: e.g. 1–2 business days.
  • Delivery time: e.g. 2–5 business days after dispatch.
  • Shipping fee: e.g. AED 15–25, or free above a certain order value.
  • Cash on Delivery: State whether COD is available and any additional fee.
  • Tracking: Customers receive tracking information once the order ships.
  • Delivery delays: Explain that courier/weather/holiday delays may occur.
  • Incorrect address: Explain responsibility for additional delivery charges.
  • Failed delivery: Explain what happens after unsuccessful delivery attempts.
  • Damaged/incorrect item: Give customers a clear process for contacting you.
  • Returns: Link your separate return/refund policy.